This short list of contact email addresses will help you determine who you need to contact to have your questions answered promptly:
All language combinations: firstname.lastname@example.org
This email address should be used in case you have a question related to your current project or if you are looking for work.
All language combinations: ToolsSupport.MCT@lionbridge.com
This email address should be used in case you have technical issues with your file during the translation process, in Trados Studio or Translation Workspace. Please make sure to fill out the downloadable form here to send it along with your request for assistance.
If you have any questions related to payment processing or to a specific invoice, please log a ticket (in English only) and try to be as detailed as possible in the description of your issue. One of our accounting specialist will assist you shortly. To log a ticket, please click here or go to Support > Create Ticket on the LCP.
Please note that the actual payment date will always be after the due date indicated in eProcurement, following our regular payment schedule (5th and 20th of each month or the next business day in case of a weekend or Holiday).
For any other questions related to your collaboration with Lionbridge in Canada, please contact CMCanada@lionbridge.com