Lionbridge has 2 payment cycles, the 5th and 20th of every month. If any of these dates falls on the weekend or a holiday, the payment is made on the next working day. Please note, if you are being paid via a wire transfer, it can take 2-3 working days to reach your account after the payment is initiated by Lionbridge.
To determine when you will get paid, you will first need to check the due date of the POs in eProcurement. If the due date falls before or on the 5th of the month, the POs will be paid in the payment run on the 5th of the month. If the due date falls after the 5th or on 20th of the month, the POs will be paid in the payment run on the 20th of the month.
LCX POs are invoiced automatically by the system on the 1st of the month following the task/job. Invoices are accumulated in the earnings summary and will be sent to your registered email address on the 11th of the month after the PO is invoiced. You can turn automatic invoicing OFF if you wish to postpone payment for LCX jobs. For more information, you can access the LCX guide under Community Jobs (LCX) in the main menu.
POs can only be invoiced after the delivery date of the PO has passed. Make sure to check the delivery date of the PO and invoice after the delivery date has passed. If you are still having problems invoicing and the delivery date has passed, reach out to our Payments Support team by creating a ticket under the Support menu.
The PO issuer is the main point of contact for any issues you have with your PO. If your invoice is flagged as "awaiting approval", please contact the PO issuer at Lionbridge first to ensure there are no pending issues associated to the work you delivered.
If the invoice is awaiting approval for a long time, please create a ticket under the Support menu and our team will investigate.
You can find your earnings summary by logging in to the LCX job board and looking under the Completed Jobs tab. Next, click on the month for which you want to view or download the earnings summary. The earnings summaries are also sent to your registered email address on the 11th of every month.
If you are unable to find a PO in eProcurement, start by asking your PM contact if the PO was issued. If you encounter any issues after reaching out to the PM, you can create a ticket under the Support menu. Please note that jobs you claimed in LCX are added to your earnings summary automatically, and emailed to you on the 11th of every month.
During a wire transfer, there are generally two intermediary banks involved. One from the sender’s side and one from the receiver’s side. Lionbridge pays all the fees from the sender’s side. There may be additional fees incurred on the receiving side from your bank and any intermediary banks used, as these are not paid by Lionbridge. To avoid bank transfer fees, you can look into other payment options such as Payoneer or PayPal.
To change the information stored in our system, go to the Payments tab, click on My Finance Details. Here you can update your banking information as needed. Please note that bank details can only be updated by our partners. Lionbridge employees can verify if banking details were saved, but financial information is otherwise hidden and only accessible by the finance team issuing payments.
There is no need for partners to upload invoices into eProcurement or to add a digital signature. This won't affect any of the payments made by Lionbridge to you. You only need to invoice and submit the POs in eProcurement and the payment will be made as per your payment terms.
For any additional assistance on payments and invoices that are not answered in these FAQs, you can always create a ticket under the Support menu in order to get in touch with our team.
The goods and services tax (GST) in India is a value-added tax levied on most goods and services sold for domestic consumption. The GST is paid by consumers, but it is remitted to the government by the businesses selling the goods and services. GST is only applicable on payments made via the Lionbridge India office.
No, GST does not apply to payments made from outside of India. These payments are considered an export transaction and therefore, GST is not applicable.
After submitting the invoice in eProcurement, please email your manual invoice with the GST value to firstname.lastname@example.org.
Lionbridge Community Xchange (LCX)
No, there is no technical issue. When a job is made available, it is accessible to a group of translators and another translator likely picked up the opportunity before you could log in. Make sure to keep notifications turned on and accept jobs in a timely manner if you can work on them.
You can ask for a job extension using the LCX job contact listed on the LCX job description page. The Lionbridge project team will adjust the delivery date if possible. Please note, we do ask that you do not accept jobs if you cannot meet the posted deadline.
No. LCX does not allow you to accept only part of the job. You should, however, ask the job contact listed on the LCX job description page if the job can be split and re-posted.
LCX will apply your standard negotiated rate for the relevant activity, unit of measure (e.g., word, character, hour), language pair, area of expertise, task type (e.g., translation, editing), and if applicable, customer. For example, if you agreed to a volume discount for a specific account, LCX searches for a customer-specific rate first, then applies your default rate if no specific pricing exists.
No. Jobs delivered using LCX are automatically added to an earnings summary directly in LCX. By default, on the first day of the month LCX will automatically generate an earnings summary (invoice) including completed un-invoiced jobs in previous months. In most cases the monthly earnings summary will only list one invoice, unless the work was delivered across several Lionbridge fiscal entities. You can change the automatic invoicing setting in the completed jobs tab to postpone invoicing.
Yes. Earnings summaries are available for download from the completed jobs tab in .pdf format the 11th of the month. Earning summaries include invoices for jobs completed the previous month, and any other job that had not been invoiced until then. Adjustment to your earning summaries may be necessary post-delivery, this is the reason why they become available only on the 11th of the following month.
This information is available to you once the invoice is generated. Between the 1st and the 11th of the month you can see the Lionbridge entity for each invoice by clicking on the button "Provide Invoice ID" in the Completed Jobs tab. It will also show the amounts that will be invoiced to each entity. Your final earnings summary will be available for download on the 11th of the month and display this information as well.
LCX generates one invoice per Lionbridge entity. If you are receiving jobs from 2 different Lionbridge entities, LCX will generate 2 separate invoices for you.
Yes. You can enter custom invoice IDs between the 1st and the 11th of each month at 00:00 UTC. On the 1st of each month, your earnings summary including work completed the previous month is generated in LCX, although not downloadable yet. You then have 10 days to customize your invoice IDs. After the 11th of the month at 0:00 UTC if no custom invoice ids were entered, the system will use the automatically generated ids and the "Provide Invoice ID" button will no longer be available.
We are seeing an increasing number of smaller size jobs with faster turnaround times. We realize that the translation of very small tasks involves setup and admin tasks which lower your productivity and impact your earnings. To ensure we compensate your efforts fairly for small jobs, we introduced a “flat fee” model in LCX, which was designed in collaboration with some of our translation partners. This model allows our project teams to apply higher word counts with thresholds. This means that if we post very small jobs, we pay you a higher and fixed word count at your current word rate. This change is only available for jobs managed in LCX. Please note that the flat fee job type may not be available for certain small jobs that are not suited to this job type.
Linguistic ToolBox (LTB)
- Click on Open folder … to select the whole folder where the LTB config is located.
- Click on Open to browse through your explorer folders until you find the LTB config, and then you double-click on it.
- Copy the folder path where the LTB config is found and paste it into the Configurations panel folder path field, and then press Enter on your keyboard.
If your LTB configuration is stored in a TW TM, select the Translation Workspace tab:
- Click on Log in.
- Enter your credentials as per question ID 2 above and click on Connect.
- Select the relevant TM.
- In the right panel, you will see the LTB config that is embedded within the selected TM. Select it and then click on Download.
- Click on Add Folder to select the whole folder where the files to check are located.*
- Click on Add Files to select the files to check by directly browsing through your explorer folders.
- Drag and drop files directly inside the LTB UI interface from the folder they are located into.
- Select the added file.
- Click on Settings.
- In the XLS Properties that opens, select the Process this spreadsheet checkbox.
- Deselect First row contains field names (Header) in case your input file did not have any headers.
- Select the relevant Source and Target columns for your file.
- Select either of the following two:
- Use these settings on all sheets of current workbook, if the file you need to process has multiple tabs with same columns arrangement.
- Use these settings on all sheets in all workbooks, if you need to process multiple Excel files with same columns arrangement for all their sheets.
Remember that you can also find instructions and information about this add-in in the C:\Users\%username%\AppData\Roaming\LinguisticToolbox\Help\LTBHelper_QuickUserGuide.docx folder file and in the LTB Help section.
If you need assistance with training issues, then please send an email to the PartnerTraining.CM@lionbridge.com email alias.
If you are experiencing technical and functional difficulties with LTB, please send an email to email@example.com.
Translation Workspace (TW)
Cloud Translation Environment (CTE)
Resource Task Board
Other, General Questions
Each project that you are assigned should have its own instructions and materials such as TMs, glossaries and loc kit. If this is the case, materials provided by Lionbridge teams should be used exclusively to ensure consistency, coherence and quality throughout an entire project.
This depends on a couple of factors. If you were recruited for a specific project, your task is probably waiting for the moment you are proficient in our translation tools. If you signed up to be a translator with Lionbridge yourself, please be sure to keep your profile updated with appropriate language pairs, areas of expertise, clients you have worked with so far, other tools you are familiar with and what services you are offering. As time passes, please remember to keep your profile up to date.
Lionbridge manages a few accounts with lower quality requirements via the MTM process. However, unless differently instructed, we aim for standard human translation quality using MT.
For professional translation, Lionbridge customizes MT to fit the target projects/programs. Customization is the key to enhancing MT output.
No. While the quality of MT output continues to improve, results vary greatly depending on the language, domain and customer terminology requirements. Human translators play an essential role in ensuring the required quality standards are met through an appropriate level of editing.
Tags are a code representation of the original content formatting. When the file is converted into bilingual format for translation, all formatting is converted into tags. Your job as translator is to make sure that all tags in the target language are in the same order and place within the segment as they were in the source. We recognize that the syntactic and grammatical differences between languages will force you to move tags around, and while all tags are protected by default, both Xliff and CTE have the option to unprotect tags, so that you can move them while translating or editing.
To be eligible for different types of projects and jobs, please contact your recruiter or CM Business Partner. They will open a new price line with you or discuss additional qualification process depending on the services you are offering.