FAQ


FAQ

  • Payments

  • What is Lionbridge's payment cycle?

    Lionbridge has 2 payment cycles, the 5th and 20th of every month. If any of these dates falls on the weekend or a holiday, the payment is made on the next working day. Please note, if you are being paid via a wire transfer, it can take 2-3 working days to reach your account after the payment is sent from Lionbridge.

  • When will I get paid for my eProcurement POs?

    To determine when you will get paid, you will first need to check the due date of the POs in eProcurement. If the due date falls before or on the 5th of the month, the POs will be paid in the payment run on the 5th of the month. If the due date falls after the 5th or on 20th of the month, the POs will be paid in the payment run on the 20th of the month?

  • How do I invoice in LCX?

    LCX POs are invoiced automatically by the system on the 1st of the month following the task/job. Invoices are accumulated in the earning summary and will be sent to your registered email address on the 11th of the month after the PO is invoiced. You can turn automatic invoicing OFF if you wish to postpone payment for LCX jobs. For more information, you can access the LCX guide under Community Jobs (LCX) in the main menu.

  • Why am I unable to invoice a PO in eProcurement?

    POs can only be invoiced after the delivery date of the PO has passed. Make sure to check the delivery date of the PO and invoice after the delivery date has passed. If you are still having problems invoicing and the delivery date has passed, reach out to our Payments Support team by creating a ticket under the Support menu.

  • My invoice has been awaiting approval for a long time, when will my invoice be approved?

    The PO issuer is the main point of contact for any issues you have with your PO. If your invoice has been stuck in awaiting approval, please contact the PO issuer at Lionbridge first to approve the invoice(s). If the invoice is awaiting approval for a longer time, please create a ticket under the Support menu and our team will investigate.

  • Where do I find my LCX earning summary?

    You can find your earning summary by logging in to the LCX job board and looking under the completed job tab. Next, click on the month for which you want to view or download the earning summary. The earning summaries are also sent to your registered email address on the 11th of every month.

  • I am unable to find PO in eProcurement, what can I do?

    If you are unable to find a PO in eProcurement, you can check to see whether the PO was issued or not by your PM contact. If the PO was issued, check if the PO is for an LCX job. If it is for an LCX job, it would be automatically invoiced by the LCX system and added to the earning summaries which will be emailed to you on the 11 of every month. If you are still unable to find a PO and the job was handled outside of LCX, please reach out to your PM contact first to resolve the missing PO. If you encounter any issues after reaching out to the PM, you can create a ticket under the Support menu.

  • When will I get paid for my eProcurement POs?

    To determine when you will get paid, you will first need to check the due date of the POs in eProcurement. If the due date falls before or on the 5th of the month, the POs will be paid in the payment run on the 5th of the month. If the due date falls after the 5th or on 20th of the month, the POs will be paid in the payment run on the 20th of the month.

  • Why is the payment amount that I received less than what it should have been?

    During a wire transfer, there are generally two intermediary banks involved. One from the sender’s side and one from the receiver’s side. Lionbridge pays all the fees from the sender’s side. There may be additional fees incurred on the receiving side from your bank and any intermediary banks used, as these are not paid by Lionbridge. To avoid bank transfer fees, you can look into other payment options, like using Payoneer or PayPal as your payment method.

  • I have changed banks; how do I update bank details in the Lionbridge portal?

    To change the information stored in our system, go to the Payments tab, click on my finance details. Here you can update your banking information as needed. Please note, bank details can only be updated by partners. Lionbridge employees do not have access to change these partner details.

  • Do I need to upload invoices and add a digital signature in order to get invoices paid?

    There is no need for partners to upload invoices into the eProcurement system or to add a digital signature. This won't affect any of the payments made by Lionbridge to you. You only need to invoice and submit the POs in eProcurement and the payment will be made as per your payment terms. For any additional assistance on payments and invoices, you can always create a ticket under the Support menu in order to get in touch with our team.

  • LCX

  • How does syncing work?

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  • How do I upload files from my phone or tablet?

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  • How do I link to a file or folder?

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  • TMS

  • How do I change my password?

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  • How do I delete my account?

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  • How do I change my account settings?

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  • I forgot my password. How do I reset it?

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  • TW

  • Can I have an invoice for my subscription?

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  • Why did my credit card or PayPal payment fail?

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  • Why does my bank statement show multiple charges for one upgrade?

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  • CTE

  • Can I specify my own private key?

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  • My files are missing! How do I get them back?

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  • How can I access my account data?

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  • How can I control if other search engines can link to my profile?

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  • LTB

  • What should I do if my order hasn't been delivered yet?

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  • How can I find your international delivery information?

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  • Who takes care of shipping?

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  • How do returns or refunds work?

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  • How do I use shipping profiles?

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  • How does your UK Next Day Delivery service work?

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  • How does your Next Day Delivery service work?

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  • When will my order arrive?

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  • When will my order ship?

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